Call Centers can make use of Speech Modules Keyword Spotting application to provide cost-effective on-line or off-line intelligence based on the content of incoming calls. Data analysis leads to improve customer service, faster response times, identification of representatives and areas needing improvement, and alerts to potential fraud.
Keyword Spotting can be integrated with Call Center software to provide a comprehensive call analytics solution.
Advantages
• Cost-effective – no human agents – no capital outlay
• Speaker independent – accurate transcription regardless of speaker style or accent
• Recognizes continuous spontaneous speech
• Fully automated service assures subscriber privacy
• Easy, quick service deployments – integration through open interfaces
• Highly scalable
